Hallmark Marketing Ltd T/A The Diamond Box advertise for sale many of its products across multiple sales channels,
with the majority of all products being individual items of which there is only 1 piece in stock. Therefore, whilst every
effort is made to ensure all sales channels are updated when an item is sold, this is not always possible as some
sales channels only update automatically on a 24/48 hour cycle. The company therefore reserve the right to cancel any
order where a product has already been sold and is out of stock. The company will always contact you in this instance
to discuss and agree any alternative options including a full refund if the item of your choice has been sold and you
have already made any payment against it.

Your order is an offer to buy from us. Nothing that we do or say, by any means of communication, will amount to any
acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us.
At any point up until then we may decline to supply an item to you without reason. If we decline to supply an item to
you and you have already paid for it, we will give you a full refund of any amount already paid for that item in
accordance with our refund policy.

We will give refunds only in accordance to your statutory legal rights: That is where the goods are not of a satisfactory
quality, or not as described. YOU ARE NOT ENTITLED TO A REFUND: If you have changed your mind, you have
damaged the goods, or if you have been made aware of any of the defects at the time of purchase.

MAIL ORDER AND ONLINE PURCHASES
Mail order and online items are supplied with “Anti Tamper Tags” , should these or any of the manufactures protective
stickers be removed then this item will be classed as having been worn and used and accepted and therefore cannot
be returned as such. These tags still allow you try, handle & accept the product exactly as you would as if purchasing
in store in line with your statutory rights.

DEPOSITS OR INSTALMENTS
Your deposit is part of your contract to purchase and therefore your deposit will be exchanged but will not be
refunded. Items on deposit will only be held for 60 days unless regular payments have been received. We will then
remove your items from deposit and provide you with a credit note to the value of payments made – NO CASH WILL
BE REFUNDED - Credit notes are valid for one year from date of issue. Proof of ID is required to validate.

SECOND HAND GOODS:
Used goods are sold as second hand under EC Directive 2006/112/EC Article 313. No import tax has been or will be
claimed on these goods. These good are sold under EC Directive 2006.112, article 313 (margin scheme).
FOR DISTANCE (ONLINE & MAIL ORDER) SELLING:

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item within the 14-day
cancellation period as long as the item is in the exact condition it was received in, including both “Do Not Remove”
stickers and any tags. If a return has been agreed within this 14-day period, the items must be returned within 14 days
of notifying the retailer. The item must be returned by a fully tracked and insured service. We will not accept any
responsibility for any item lost in transit. If an item has been customised/personalised specifically for the
customer we are unable to refund the goods.

AUTHENTICITY AND COUNTERFEIT GOODS:

1. Seller's Warranty of Authenticity

• • By selling an item to The Diamond Box, the seller guarantees that the item is genuine and not counterfeit. The seller affirms that they have full legal ownership of the item and that it does not infringe upon any third-party intellectual property rights.

1. Verification Process

• • Upon receipt, The Diamond Box will conduct a thorough examination of the item to verify its authenticity. This process may involve internal assessments and consultation with external experts.

1. Discovery of Counterfeit Items

• • If, at any time, The Diamond Box determines that an item is counterfeit or otherwise not authentic, we reserve the right to take the following actions:
    
    
    • Notify the seller of the findings and provide evidence supporting the determination.
    • Immediately rescind any transaction related to the item, including reversing any payments made to the seller.
    • Return the counterfeit item to the seller or, if required by law, surrender it to the appropriate authorities.

1. Seller's Liability

• • The seller agrees to indemnify and hold The Diamond Box harmless from any claims, damages, or expenses arising from the sale of counterfeit items. This includes, but is not limited to, legal fees, costs associated with the return or surrender of the item, and any reputational damage incurred.

1. Legal Compliance

• • The Diamond Box complies with all applicable laws and regulations concerning counterfeit goods, including reporting obligations to law enforcement and cooperation with trademark holders. Sellers are advised that the sale of counterfeit goods is illegal and may result in legal action.

1. Dispute Resolution

• • In the event of a dispute regarding the authenticity of an item, both parties agree to engage in good faith efforts to resolve the issue. If a resolution cannot be reached, the matter may be referred to an independent expert mutually agreed upon, with the costs borne equally by both parties.

FOR FAULTY GOODS :
If an item is faulty or not as described the customer can reject the goods under the Consumer Rights Act 2015 (limited
to 30 days from date of ownership of the goods). A full refund of the item along with postage costs will be issued to
the customer within 14 days.
This is all in accordance with your statutory consumer rights