Payment Methods

Payment Options

The Diamond Box strives to offer flexibility to our customers via a wide array of payment options. we want to make it as easy and convenient to shop with us as possible. Besides our standard payment options, we are delighted to offer our customers finance options to choose from. 

Accepted Payment Methods Include:

Cash & Bank Transfer: quickest and most secure option. We are able to offer the best transaction pricing when paying via wire. 

Credit Card: payments for all major credit cards accepted via our website.

Payment Links: We are able to generate and send payment links via email, upon request, to complete full or partial payments. Please call or email us to get started.

Part Exchange / Trade: we accept part exchange / trade on all transactions. Balances remaining after the trade is considered can be paid by any of the other payment methods accepted.

Finance with Novuna: We offer finance on most of our products. You can simply just visit any product page and select the paybyFinance option. For more information visit:  https://thediamondbox.co.uk/watches-and-jewellery-pay-by-finance

How do I obtain a copy of this information? 

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years: 

• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF 

• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS 

• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ 
• InfactSystems Limited, 2-7 Clerkenwell Green, London, EC1R 0DE

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it. 

Security & Checks: Proof of ID and address may be required depending on payment option.

What if I want a refund or return my item?
Refer to our policy here https://thediamondbox.co.uk/refund-and-returns-policy

If you receive any other error message while attempting to place an order, please contact us 0208 838 3655 between 9 am - 5 pm GMT, Monday to Saturday and one of our Customer Care Representatives will be glad to assist you.