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The retail shop is closed on Friday 18th & Saturday 19th whilst we exhibit at The London Watch Show. Come visit our stand! or simply buy online.
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Limited Lifetime Warranty

This warranty is in addition to any remaining warranty provided by the watch manufacturers and applies to watches only.

All of the timepieces supplied by The Diamond Box have been carefully examined and prepared for sale by our In-house certified Watchmaker, this ensures the Authenticity of the watch, its timekeeping accuracy and its water-proof or water-resistance to within the manufacturers tolerances. 

The Diamond Box will provide a digital print out for the watches pressure and time keeping tests at time of purchase. This must be retained with the original invoice.

The Diamond Box Lifetime Warranty is not transferable, and it is specific to each approved timepiece and its original purchaser named on the receipt from The Diamond Box. The Warranty will end should the watch be sold, transferred, or gifted to any other person.

The warranty covers to an unlimited value the failure of any mechanical part within the watch movement.

The warranty does not cover any physical damage and/or wear & tear to the watch, being the case and body, glass, strap, bracelet, clasp, or buckle, irrespective of the material used in manufacture.

The warranty will be void should there be any 3rd party intervention to the watch, including Any form of hard polishing, where such polishing would have required any disassembly of the watch. Should any intervention be undertaken directly by the manufacturers, and confirmed with an original service receipt, then this will not invalidate our warranty.

The warranty does not cover any water damage to the watch, where such damage has been caused through the negligence of the owner, for example, failure to fully screw in the crown after winding or resetting, or where any part of the watch has been damaged in such a way as to allow water ingress.

The warranty does not cover any mechanical part, where such part has been damaged as a result of any other physical damage to the watch or as a result of any negligence by the owner.

To maintain the validity of the warranty, it is required that the watch be inspected by The Diamond Box once every 12 months, where a full health check will be undertaken and updated pressure and time keeping certificates will be issued.

The watch will also be cleaned free of charge during this inspection.

The watch may be sent to us via Royal Mail special delivery, and will be covered by our insurance to a value of £25,000. The cost of sending shall be the Responsibility of the watches owner, but The Diamonds Box will pay for its Safe return back.



The Diamond Box

Visit us in store for great service and to see our amazing collection.

114 Ballards Lane Church End London N3 2DN 020 8838 3655

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